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FAQs - Thomas Play Experience

FAQs

I’ve booked how do I confirm booking?
You should receive an email to confirm you have booked a slot. You should bring either a printout or electric copy of the booking.

Is there a limit to how many children I can bring?
No there is no limit, as long as each child that comes along has paid. And we have tickets available.

What age does the event cater for?
The age ranges from 2.5-6 years old. A discounted charge applies for a sibling under 2.5 years who are participating in any of the activities.

What if i have another child under the age limit, can i just bring them along?
You will need to book a discounted ticket for siblings under 2.5’s who are participating in any of the activities.

Can I pay on the day?
No we only accept payments online.

How long does each play slot last?
The slots last 1 hour.

What happens if I have booked for more than one slot?
We would kindly ask you to wait 10 mins for the next slot to take place.

Can I just drop off my child for the play slots?
No children must be supervised by parents/carers at all times.

I’ve paid in advance, do I get a refund if I miss an event?
Due to hire charges and places available, I’m afraid we can’t offer a refund. Refunds will be issued if sessions are cancelled by Thomas Play due to unforeseen circumstance s (unfortunately this does not include adverse weather conditions that prevents you from attending an event) Make up sessions are not possible.

Can I pay on the door?
We accept payment on the door, however the cost of the ticket will be £7 normal ticket instead of £6.50 advance payment online.